On the 3rd February AGM Services held their first engineers meeting of 2017, as part of their ongoing training, ensuring engineers are up to speed with the latest products and innovations. The schedule for the day was jam packed from start to finish, including a sneak preview at the new 3,000 sq ft warehouse, which is on schedule to be fully functional and unveiled this spring.
All of our engineers in one place!
Maintaining Safety Standards
The entire fleet of vans was checked over which is no mean feat as they barely managed to fit into the car park at head office. All equipment on the vans was assessed and any replacements were issued. As the health and safety of our staff is paramount, a thorough check on PPE was carried out, by trained professionals, to ensure it meets with all requirements. Any PPE found to be of a substandard quality was immediately disposed of and reissued.
All AGM vans carry stocks of values of over £10,000 helping us to achieve our unrivalled first time fix rate of 94%. A stock take on every van was carried out and stocks were replenished. The most common parts are held on the vans but should any parts not be stocked on the van, head office holds a further £150,000 of spare parts which are all available for same day despatch.
Our Technical Manager held an open discussion to explore the strengths of the team members and to fill any knowledge gaps. Ongoing training and back up is offered to the engineers as standard, and with such a large network of engineers, with a diverse knowledge set, the engineers always have a pool of experience to turn to.
Customer Information Portal
The new AGM Customer Information Portal featured highly on the agenda. The portal was designed and commissioned as an easy to use management tool for our customers, which frees up time spent on unnecessary paperwork and filing whilst allowing instant access to management reports. However, it is also proving to be an extremely useful tool for employees at AGM head office and the Engineers as well.
AGM has a well-defined strategic plan for the future growth of the company. Updates were provided as to the developments of the plan and with several new faces present, including Engineers and office staff alike it was plain to see the growth strategy is well under way.
Disguised as a method of team building and strengthening communication channels the entire AGM team descended on Manchester for a Friday night of food, fun and frivolity. A good time was had by all!
Wesley Young, Sales Director, AGM Services commented: “It’s great to see all of the engineers in the same place at the same time. Our spray booth engineers are strategically based across the UK to ensure they’re always in the right place at the right time, so group meetings like this are crucial for training and updates, especially with us having so many new members of the team.”
Contact AGM Services
For more information about AGM Services and our range of spray booth service and repair products get in touch with the experienced team. Call us directly on 01706 363 585 or contact us online and one of our experts will get back to you as soon as possible.