Following the recent launch of our new customer information portal, AGM have received plenty of interest in the most recent innovation for the spraybooth repair and service industry. For one-off body shops and multi-site groups alike it’s a superb management tool, freeing up time spent on necessary paperwork and filing whilst allowing instant access to management reports on capital assets.
Following a thorough research and development period, keeping customers interests front of mind AGM have developed a tool which is specifically designed to manage spraybooth documentation, certification and service and maintenance history in one safe, centralised location.
A user-friendly Spraybooth Service tool
It has been designed with users in mind, the easy to navigate menu makes it straightforward to see when the next service is due. Spray booth repair callouts and services can easily be scheduled 24/7. On completion of the service or breakdown repair, the documentation is instantly available to view and download via a unique login area on the AGM website.
The simple to use dashboard gives an overview of the status of all your assets including, jobs in progress, scheduled work and completed jobs. Accounts and invoices are easily visible. A comprehensive asset register with service and maintenance history, equipment downtime and response rates means this is a time saving management tool offering you asset analysis in seconds that would previously have taken you hours to undertake.
Wesley Young, AGM Services comments, “Since launching the customer information portal we’ve quickly seen the benefits that it provides. Having centralised storage for documentation frees up our customers time so they can concentrate on the things that matter and yet still have the all-important documentation to hand, instantly, whenever it’s required. When we developed the portal we wanted to ensure that it not only stored service certificates but that it also provided a whole host of other facilities such as KPI reporting, invoicing and service scheduling. The feedback I’ve had so far has been very positive. ”
Customer information portal benefits AGM staff
The AGM customer information portal has been a great benefit to AGM engineers as well. Spray Booth Engineers now arrive on site with easy access to all the relevant information for the job in hand and at the click of a button can see the history of the assets in question. The portal reduces the paperwork necessary for them to complete freeing up their time, ensuring that AGM engineers can be on hand to respond to those ever important breakdown callouts.
Rick Hall, Spraybooth Service Engineer, Greater Manchester area commented “I love the simplicity of it, the amount of paperwork I have to process has significantly reduced meaning I can head off to the next job more quickly. The communication to the office is easier and more comprehensive, I have all the information I need to hand. Our customers have all been very impressed with it. It’s definitely a fantastic tool, I wouldn’t be without it.”
Contact us about the AGM customer information portal
AGM’s customer information portal is a convenient, easily accessible tool for independent body shops and larger groups alike. For more details on the Customer Information Portal and how it can benefit you, call the team on 01706 363 585 or email us at sales @agm-services.co.uk.